By booking a service with D-Luxe Detailing, you acknowledge and agree to the following terms and conditions.
1. Deposits & Cancellations
A 20% deposit is required for all bookings totaling more than $500.
Deposits are refundable when a booking is cancelled or rescheduled at least 48 hours prior to the scheduled booking date.
Cancellations or rescheduling requests made within 48 hours of the scheduled booking date will result in the deposit becoming non-refundable.
D-Luxe Detailing reserves the right to require a new deposit for future bookings following a late cancellation or no-show.
2. Excess Condition Fees
The advertised price of a service assumes the vehicle is in a condition reasonably consistent with the service booked.
Additional fees may apply depending on the condition of the vehicle. Common examples include, but are not limited to:
Where necessary, any additional charges will be discussed with the customer before additional work is carried out.
3. Personal Belongings
Vehicles receiving any interior detailing services must be cleared of personal belongings prior to drop-off.
Any belongings left inside the vehicle will be carefully collected, bagged where appropriate and returned to the vehicle at the completion of the detail.
Any coins, notes, credit cards or gift cards found within the vehicle will be placed in a clear plastic bag and returned to the centre console for the customer’s convenience.
While every reasonable care is taken when handling personal belongings, D-Luxe Detailing accepts no responsibility for personal items that are lost, damaged or misplaced after being left in the vehicle.
Customers are encouraged to remove all valuables and personal belongings before leaving the vehicle with D-Luxe Detailing.
4. Child Seats
Child seats may be removed where necessary to complete interior detailing.
For safety reasons, D-Luxe Detailing does not reinstall child seats without the customer’s supervision and assistance.
The customer remains responsible for ensuring that any child seat is correctly and securely reinstalled before the vehicle is used.
5. Pre-Existing Damage & Vehicle Condition
D-Luxe Detailing will take reasonable care when inspecting and working on every vehicle.
Pre-existing damage, defects or other notable vehicle conditions may be documented upon arrival or prior to collection. Where applicable, these observations will be provided to the customer for review and approval.
Examples may include scratches, dents, paint defects, chips, cracks, damaged trim, loose components, stains, existing interior damage or other defects.
D-Luxe Detailing is not responsible for pre-existing damage, defects or deterioration that were present prior to the vehicle being worked on.
Where damage occurs as a direct result of work performed by D-Luxe Detailing, the matter will be assessed and addressed appropriately.
6. Pickup & Drop-Off Services
All vehicles booked for a D-Luxe Detailing pickup or drop-off service must be:
D-Luxe Detailing reserves the right to decline to drive or transport a vehicle that is deemed unsafe, unregistered or otherwise unsuitable for road use.
The customer is responsible for notifying D-Luxe Detailing of any known mechanical, electrical or safety issues that may affect the safe operation of the vehicle.
7. General
D-Luxe Detailing reserves the right to adjust service times, pricing or additional charges where the actual condition of a vehicle differs materially from what was described or reasonably expected at the time of booking.
By proceeding with a booking, the customer confirms that they have read, understood and agreed to these Terms & Conditions.
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